SupportSTAR Helpdesk Solutions
The fundamental concept behind any helpdesk software is managibility of users and their ticket requests, which are often email-based. Our hosted SupportSTAR software helps:
- Manage email/tickets of your support customer database
- Provide a repository in the form of a knowledge base of frequently asked questions and answers
- Users provide feedback and voting on ticket response, as well as suggestions for improvement
- Provide "Live Chat" allowing for real time support between agents for issues
- Provide Files and News allowing more ways to publish content on your database
- Facebook and Twitter integration to allow simplicity in accessing the helpdesk database.