SupportSTAR Helpdesk Solutions
The fundamental concept behind any helpdesk software is manageability of users and their ticket requests, which are often email-based. Our hosted SupportSTAR software helps:
Manage email/tickets of your support customer database
Provide a repository in the form of a knowledge base of frequently asked questions and answers
Users provide feedback and voting on ticket response, as well as suggestions for improvement
Provide "Live Chat" allowing for real time support between agents for issues
Provide Files and News allowing more ways to publish content on your database
Facebook and Twitter integration to allow simplicity in accessing the helpdesk database.
For more information, please contact us.
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